Customer Service Charter
Our Commitment to you
Our company is committed to providing the highest level of customer service. We value our customers and are dedicated to meeting their needs in a timely and efficient manner. We strive to build long-term relationships with our customers based on trust and mutual respect. We are dedicated to continuous improvement in our customer service and we welcome feedback and suggestions about our customer service and our customer service charter to help us achieve this goal.
Our Customer Service Charter Principals
We will listen and understand your needs: We want to understand our customers and their needs, so we will actively listen to you and respond in a way that addresses your concern.
We will be responsive and timely: We will respond to your inquiries and complaints in a timely manner and work to resolve them as quickly as possible.
We will be transparent and honest: We are transparent and honest in all of our interactions with customers, keeping them informed throughout the process.
We will be respectful and courteous: We treat all customers with respect and courtesy and will strive to create an environment that is welcoming and inclusive for all.
We are dedicated to continuous improvement: We are dedicated to continuously improving our customer service, and we welcome feedback and suggestions to help us achieve this goal.
We will be empathetic: we will try to understand the customer’s perspective and respond in a way that acknowledges your feelings.
We will be accountable: We take ownership of our customer’s issues, we will be accountable for our actions and decisions, and will work to find a solution that is in the client’s best interest.
Our Staff
Our customer service is provided by highly trained, professional, and courteous staff who are dedicated to ensuring quality service with minimal delay. They are well-supported, experienced, and knowledgeable in policies, procedures, and processes, and are committed to understanding and meeting your needs with dignity and respect, while also maintaining the confidentiality of any information you provide.
Customer Service Charter & Our Standards
Our goal is to respond to all customer inquiries and complaints within 24 hours. In the event that a resolution to the inquiry or complaint cannot be reached within 24 hours, we will provide the customer with regular updates on the status of their request and an estimated resolution time. We understand the importance of timely response and will make every effort to address customer concerns as quickly as possible.
How you can help us
Our company is committed to continuously improving our customer service and this customer service charter. We recognise that customer needs and expectations change over time, and we are dedicated to staying ahead of these changes. We will regularly review and update our customer service charter to ensure that it remains relevant and effective. We value customer feedback and will use it to inform our continuous improvement efforts. We will also invest in training and development for our customer service staff to ensure they have the skills and knowledge needed to provide the highest level of service. We strive to be the best in our industry, and we will never stop working towards this goal.
